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WireBloom Privacy Policy

Who is Wirebloom?

Wirebloom LTD is an authorized electronic money institution regulated by the Financial Conduct Authority (FCA) license number 900810. We are registered with the Information Commissioner’s Office (ICO) as a data controller, our registration number is ZA512866, our registered address is 5 Merchant Square, Paddington, London W2 1AY.

We take the protection of personal data very seriously, and we are committed to protecting your privacy rights. This privacy notice sets out the basis on which we collect and process your personal data.

How does Wirebloom use personal data?

We collect, process and store personal data in order to fulfil our contractual obligation to you such as operating your E- Wallet account, displaying transaction history and integrating with our partners. We are also required by law to conduct due diligence on our customers and prospective partners for presence on sanctions lists, adverse media and links to political exposed persons.

We also collect data in order to inform you of any changes our services and to provide you with support unless you tell us not to.

Where necessary, to protect our legal rights and interests, we may be required by law to provide personal data to law enforcement agencies in connection with claims or legal action.

Use of Personal Data

When you set up a Wirebloom account, we collect personal data about you, your company’s employees, directors, shareholders, beneficial owners. The types of personal information we collect and process may include, but is not limited to the following: name, date of birth, address, job title, nationality, internet protocol (IP) address, and place of birth.

The data we collect may come from the Information you give us when you apply to use any of our services by application form, online, telephone, email or post. These include financial information such as transaction description, names of transacting parties, organisation name, industry, size, work address, email address, amount of payments, devices and payment methods used to complete transactions.

We do not share, sell or swap any of your personal details with anyone unless we have a legal obligation to do so. The information collected may be processed for the following purposes:

  • Providing you with the product or service you applied for

  • Corresponding with you on the product or service provided

  • Prevention of financial crime. This can include sharing the information with law enforcement and regulatory bodies, such as the FCA and NCA

  • Handling any enquires or requests you make

  • Liaising with our partners in order to provide the products or service you require, and to assist with the above

Storage and Access of Personal Data

All the personal data we collect is stored electronically. And where our partners store your personal data electronically, this will be on servers based with the EU. If personal data is ever stored in paper copy, this will be kept securely at our head office.

Retention of Personal Data

We do not keep personal data for longer than necessary, taking in to account the products and services we provide, and the regulatory and reporting obligations we must abide by. In general, personal data will not be kept for longer than 6 years after our relationship with you ends. When your personal data is no longer required, we will securely delete and destroy it.


These are generally used to help personalise your online experience, but you can adjust your browser settings to refuse cookies. We do not store, or enable the request to store, any data when you access our website. An IP Address is the unique network address of your computer. We store or capture IP Addresses when you access or browse our website.

Your Rights

You have certain rights in relation to your personal data under current data protection laws, these are as follows:

  • Right to be informed

  • Right to access

  • Right to rectification

  • Right to erasure

  • Right to restrict processing

  • Right to data portability

  • Right to object

  • Rights related to automated decision making including profiling

If you wish to exercise any of your rights, or would like further information, please contact us via the details provided below.

Acceptance and changes to this Privacy Notice

By using our website and submitting personal data to us or one of our Agents, you acknowledge and accept the terms of this Privacy Notice.


If you have any queries or concerns about the use of your personal data, please direct these via email to, or send a letter to our head office: Wirebloom LTD, 5 Merchant Square, Paddington, London W2 1AY, United Kingdom. In addition, you can contact us on 44 (0) 2078 493 028. You also have the right to complain to the data protection supervisory authority (the ICO). Further information can be found on their website at

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